FAQs

GENERAL QUESTIONS

What is the status of my order?

Once your order is placed, you will receive a confirmation email with your order details.
As soon as your order is processed and shipped, we’ll send you a tracking link so you can follow your package in real time.

Can I change my order?

We can modify your order only before it has been processed for shipping. Once your order status becomes:

  • Preparing for shipping
  • Shipped
  • Delivered

We are unable to make any changes.

PAYMENT

What payment methods do you accept?

At Starpicko, we offer secure and flexible payment options:

  • PayPal (recommended for fast & secure checkout)
    Supports Visa, MasterCard, American Express, and Discover
  • Credit / Debit Cards
    Visa, MasterCard, American Express, Discover

Which currency will I be charged in?

All transactions are processed in USD (U.S. Dollars). If your card uses another currency, your bank may apply a conversion rate or additional fees based on their policy.

Do you offer installment payments?

We currently support installment payments in selected regions. Availability may vary depending on your payment provider at checkout.

SHIPPING

Where do you ship?

We ship worldwide, including:

  • North & Central America
  • Europe
  • Asia
  • Oceania

How long does it take to ship my order?

  • Processing time: 3–7 business days
  • Shipping time: depends on your location and selected shipping method

We always aim to deliver your order as quickly as possible.

How can I track my package?

Once your order ships, you’ll receive a tracking link via email. You can use it anytime to check the status of your delivery.

What if I'm not home during delivery?

If you’re unavailable at delivery:

  • The courier may attempt redelivery
  • Or contact you to reschedule
  • In some cases, your package may be held at a local post office for pickup

RETURNS

Do you accept returns?

Yes, we accept returns under the following conditions:

  • The item was purchased from Starpicko
  • The item is unused and in original condition
  • The return request is made within 14 days of delivery

To start a return, please contact our support team.

Can I exchange an item?

Yes, exchanges are available under the same conditions as returns. When contacting us, simply let us know: which item you’d like instead.

Are returns free?

Return shipping may be free in certain cases. If the return is due to an error on our side (e.g. defective or incorrect item), we will cover the return cost. Otherwise, return shipping fees may be deducted from your refund.

Are returns free?

Return shipping may be free in certain cases. If the return is due to an error on our side (e.g. defective or incorrect item), we will cover the return cost. Otherwise, return shipping fees may be deducted from your refund.

How long does it take to process a return?

  • Returns are inspected within 14 days after arrival
  • Once approved, your refund, exchange, or store credit will be processed within 14 days

Need More Help?

If you have any questions or concerns, feel free to reach out to our support team anytime.
We’re here to help and ensure you have a smooth shopping experience with Starpicko.